Frequently Asked Questions (FAQ)
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Our shop offers free worldwide delivery, as well as paid delivery options. These are necessary to ensure that your product arrives as quickly as possible.
Do you ship worldwide?
Yes, absolutely! 🌍 We ship to almost every country in the world. No matter where you live, we’ll make sure your order finds its way right to your doorstep.
What if I receive a damaged or faulty product?
We stand behind the quality of our products. If something arrives damaged or doesn’t meet your expectations, just reach out to us within 14 days and we’ll quickly send a replacement or give you a full refund — no stress, no hassle.
Can I return or exchange my order?
Of course. If for any reason you’re not in love with your order, you can return it within 14 days (as long as it’s unused and in original packaging). We want you to feel 100% happy with what you get.
Are my payments secure?
Yes, your safety is our priority. All payments are processed through trusted and encrypted systems like Visa, MasterCard, and PayPal. Your personal details stay private and protected.
How can I track my order?
We have an Order Tracking page where you can track your product. Also the moment your order ships, we’ll send you an email with a tracking link. From there, you can check exactly where your package is and when it will arrive.
Do you offer discounts or promotions?
Yes! We love surprising our customers with exclusive deals and seasonal promotions 🎁. The easiest way to stay updated is to join our newsletter or follow us on social media.
With love, PATTY WORLD ❤️
